Frequently Asked Questions
-
Our current processing time is generally 2–3 business days after payment has been successfully received.
Processing time is separate from carrier transit time.
If a product requires a different processing time, that information will be stated on the product page.
-
Rose Farm & Bloom currently ships within the United States using available USPS services, which may include:
USPS Ground Advantage
USPS Priority Mail
Available shipping options and rates are shown during checkout.
-
Yes, when tracking is available.
You will receive shipment confirmation and tracking information after your order has been prepared and transferred to the carrier.
Please allow some time for the carrier's tracking system to update after shipment.
-
Not at this time.
Rose Farm & Bloom currently ships to addresses within the United States.
-
Contact us as soon as possible at support@rosefarmandbloom.com.
We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once the order has been processed or transferred to the carrier.
-
You may contact us to request a cancellation.
Cancellation cannot be guaranteed once production, processing, packing, or shipping has begun.
If you need to request a cancellation, please contact us as soon as possible.
-
Please contact us promptly at support@rosefarmandbloom.com.
Include:
your order number;
a description of the problem; and
photographs of the item and packaging when applicable.
Please keep the product and packaging while we review the issue.
-
Yes, we accept returns on eligible items within 20 days of delivery.
Returned items must be unused, unopened, unwashed, undamaged, and in their original condition, with proof of purchase.
Because Rose Farm & Bloom offers a mix of fabric, kits, supplies, and handmade goods, some products may be non-returnable or final sale. This may include cut fabric, opened kits or supplies, and certain handmade or seasonal items, unless they arrive damaged, defective, or incorrect.
Customers are generally responsible for return shipping unless the issue was caused by damage, defect, or an order error. Please review our Return Policy for complete details.
-
No. Minor variations in stitching, dimensions, fabric placement, texture, or appearance may occur with handmade products.
These small variations are part of the handmade character of each piece and are not considered defects.
-
We make reasonable efforts to photograph and display colors accurately. However, colors may vary slightly because of lighting, photography, monitor settings, phone displays, and natural material variation.
-
No. Rose Farm & Bloom pillow-cover sets include the pillow covers only unless a product listing specifically states otherwise. Pillow inserts are not included.
-
Our current launch pillow covers are designed for 18 × 18 inch pillow inserts.
Please review each product listing before ordering because future collections may include additional sizes.
-
Rose Farm & Bloom original pillow covers are handmade in small batches. We may also carry selected pillow covers from other brands. Each product listing will clearly identify the brand and product details.
-
Pattern placement may vary slightly from the product photographs because each pillow cover is cut individually.
This is especially common with floral, plaid, novelty, and larger-scale prints and is considered part of the handmade nature of the product.
-
Carrier tracking may sometimes take time to update after a package is accepted.
If tracking shows an unusual delay or the package appears lost, contact us at support@rosefarmandbloom.com so we can review the shipment information.
-
Custom orders are not currently part of our offering.
-
Rose Farm & Bloom is based in King William County, Virginia. Our original and handmade products are created or prepared here, while some fabrics, kits, supplies, and other products are thoughtfully sourced from independent brands and small-business vendors.
-
For product, order, shipping, return, or general questions, contact:
Rose Farm & Bloom LLC
Email: support@rosefarmandbloom.comWe typically respond within 1–2 business days.